Customer Feedback
Customer Feedback
How customer feedback improves our language services
Customer feedback helps SACT evaluate every stage of the translation experience, from the clarity of the quotation and communication to linguistic accuracy, formatting and delivery. Comments are reviewed by the relevant team so recurring needs can be converted into clearer instructions, better terminology control and more efficient project workflows.
What can you comment on?
You may share feedback about certified translation, interpretation, proofreading, localization, content writing or any other language service. Useful feedback can cover responsiveness, turnaround time, file presentation, terminology, confidentiality and the overall experience of working with our team.
If an issue requires follow-up, please include the project reference and a short explanation. We will review the matter with the project team and contact you through the details supplied with the request. Your comments are handled professionally and are used to support measurable service improvement.